Elevating Sales Skills for CSR’s & Techs – Afternoon Class in Graham, NC

Train your CSRs & Techs to uncover opportunities, build loyalty, and grow accounts—without “selling.”

Sponsored by NC- PERF

Join us for a dynamic, in-person training experience designed specifically for CSRs and Service Technicians in the propane industry. This custom program for NCPERF delivers a focused, high-impact 3-hour session—offered twice daily at four convenient locations—allowing your team to attend without disrupting operations.

This training reframes frontline employees as the true gatekeepers of your brand. From the first phone call to the final service visit, your team shapes the customer experience—and your bottom line. Through real-world strategies and interactive coaching, participants will learn how to ask the right discovery questions, listen for hidden opportunities, and confidently guide conversations that build trust, improve retention, and uncover natural upselling moments.

We take the pressure out of “selling” and replace it with authentic, service-driven communication. Attendees will gain simple, practical tools to handle price objections, recommend solutions with confidence, and create meaningful customer connections that lead to long-term loyalty. With live role-play and ready-to-use dialogue, your team will leave prepared to turn everyday interactions into measurable growth.

Led by nationally recognized trainer Susan Janett, this engaging session blends industry expertise with a relatable, high-energy approach that resonates with both seasoned professionals and newer team members alike.

Water, paper and pen provided